23 September 2020
Hotelcare are the UK’s leading providers of outsourced
housekeeping services. With over 30 years’ experience within the hospitality
industry they provide the best in class services and staff from Room Attendants and Housekeepers through to Public Area Cleaners, Linen Porters and more.
pride themselves on providing consistently high-quality services and being the
supplier of choice for top hotel chains, independently owned sites, and
franchises across the UK. Servicing over 200 hotels their team of over 4,000 employees
clean more than 30,000 rooms per day.
As part of their
commitment to delivering consistently reliable services, Hotelcare were looking
to implement a new Time and Attendance (T&A) system across each of the site’s
they service. Providing real time management visibility, the system needed to
record the start and finish time of each worker to provide accurate time
reporting and to streamline and support efficient payroll processes.
this, direct integration with Hotelcare’s core HR and Payroll was required. With
staff working remotely, the system needed to be robust and accurate, providing
individual authentication of clock in’s and clock outs as occasionally requested
by Hotelcare’s clients. The accurate reporting data would also be required to highlight
any areas for process and efficiency improvements as part of their ongoing
commitment to raising standards and service levels.
Hotelcare required a future-proof and scalable solution, turning
to T&A specialists TouchStar ATC to manage the process, from design and
planning, through to training, initial installation, and support.
ATC implemented a full T&A system comprising of TouchStar’s in-house
manufactured “Nohmad” hardware and “Fastlane” back office system. The Nohmad,
which utilises biometric fingerprint technology, was selected to provide the
most accurate authentication of each workers credentials across more than 200
sites. With each device connecting in real time to the TouchStar’s Fastlane
back office, standardised API integration with Hotelcare’s core HR and Payroll
systems would ensure accurate data reporting and management.
closely with key training personnel at Hotelcare throughout the initial
installations, this covered all areas including initial site survey, checking
signal strength, identifying correct wall types through to the actual
installation of the hardware. From this, TouchStar equipped Hotelcare with the
expertise to undertake their own installations and help them overcome any
challenges they may experience, such as tackling areas where signal strength may
Hotelcare have now been using TouchStar’s T&A system for
over 6 years. The scalability of the system has allowed them to easily add on and
manage their hardware estate as their sites and clients continue to increase.
Hotelcare is a clear success story of how organisations are
benefiting from biometrics in the T&A world.
Nicola Dimond, Director
Compliance, Information & People comments, “The system has been
hugely successful; it is simple to use and quick to deploy. Thanks to
TouchStar, we have key members of our team that are fully trained and experienced
in both installing and relocating hardware across all the sites we service, a
simple process that only takes 30 minutes per device. The user friendliness of
our system means we have the buy in of all team members and as a result we have
seen both cost and efficiency benefits for both our HR and Payroll functions. With
access to key data, we have confidence in the processes we have in place and have
access to real time management data for both our portfolio of clients and to
enable further process improvements.”
Since the installation, TouchStar T&A systems have
continued to evolve, with the availability of “GeoConnectMe”, the in-house
developed mobile phone app for remote locations. Further growth and development
of both Fastlane and the portfolio of TouchStar T&A solutions has ensured
that Hotelcare will continue to invest in a solution that will meet their needs
both now and into the future.