09 May 2023
DCC ENERGI MAKE
SIGNIFICANT INVESTMENT IN TOUCHSTAR’S ANDROID FUEL DELIVERY EPOD TECHNOLOGY
TO DCC ENERGI
DCC Energi were established back in 2009 through acquisition of Shell’s
oil distribution business. The business comprised sales of heating oil and
transport fuels to domestic and small commercial and industrial customers throughout
Denmark. Since the establishment the business has expanded organically into
natural gas, lubricants and marine gas oil.
In 2015, DCC Energi combined its
business with the energy distribution activities of DLG, the leading Danish
agricultural business and in 2016 activities around Shell’s retail, cards and
aviation business in Denmark were also acquired – leading to a nationwide
energy company distributing massive volumes of fuels every day.
In total, the current
workforce comprises approximately 215 dedicated employees who, with strong
local and international relations, supply private consumers, businesses and the
public sector with a wide range of energy products. DCC Energi are also behind
the Shell filling stations in Denmark and at the same time supply a large
number of Danish airports with fuel.
The fuel distribution system for DCC Energi in Denmark is fundamental in
maintaining their high levels of customer service and to ensure highly flexible
and cost-effective operation. Legacy in-cab tablets had served the company well
for a number of years but had become unsupportable, and thus DCC Energi needed
a streamlined hardware and in-vehicle software solution to replace these older
The solution needed to be a modern replacement from a supplier which
could provide the flexibility and integration for DCC Energi’s exact needs and
their diverse fleet operation. The company currently operates with a fleet of
ninety vehicles, all of which will be upgraded to the new solution.
Flexibility lay at the heart of DCC Energi's decision to use TouchStar
as their in-cab solution. Using the FuelStar in-cab software, DCC Energi's ERP system creates orders which are
sent directly to the in-cab touch PC. TouchStar’s FuelStar Back Office manages
this process. When a driver begins their shift, they have the ability to sign
in, schedule their runs for the shift and load their tanker with stock
accordingly. This is particularly useful to a fleet which runs both retail and
customer deliveries as trucks can be fuelled and deployed for either use.
Once the Driver has finished his selections, TouchStar’s integrated Sat
Nav system can guide the driver to the delivery site.
Once a delivery has been completed, TouchStar’s Android ATEX certified TS3300
device touch can be safely removed from the cab to obtain a signature from the
Integration is also a key facet of the TouchStar solution. Bluetooth is
used to connect the TS3300 to fuel meters and the printer. TouchStar offered
DCC Energi the flexibility to connect to different types of printers, and their
needs dictated a full A4 printer in cab.
Printed delivery receipts are handed to the customers, who are not
registered for receipt by e-mail. Digital delivery data is sent to the DCC
Energi ERP for automatic registration and processing.
With TouchStar’s Fuelstar
backoffice, DCC Energi now receives the vehicles daily Trip Summary Reports
electronically instantaneously, reducing the time taken to send back the paper
records and eliminating the possibility of losing documents.
This facet of the system allows drivers to concentrate on their
deliveries, maximising their time spent on the road rathe
r than sorting through
paperwork, and for office workers to focus on providing optimum customer
service rather than getting tied up in manual bureaucracy and record keeping.
Touchstar’s back-end software also gives office workers full visibility of their
fleet via real-time data from the in-cab Touch PC’s, which continually mark
geotags along their journey and show which vehicles are currently en-route and
which are stationary. If an additional special order comes in during the
day this can be allocated to the most appropriate driver. Staff are able to see
what a driver has planned for the day and how far a driver is through their
allocation of deliveries.
The FuelStar Mapping Console will also display all jobs with actual
status per vehicle. Staff are also able to view the full chronological trip
order, including what was ordered by the customer, what was delivered (and how
much) and the left on board values of stock including gains and losses.
The DCC Energi move to TouchStar’s Android solution signifies their
intent to stay at the forefront of innovation in the fuel delivery space. The
partnership will provide ample opportunity for continued development,
streamlining of processes and the elimination of paperwork leading to a more
agile, efficient service for customers. Roll out of the new system will begin
Olesen, DCC Energi Distribution Manager, concludes: “TouchStar’s Android solution provides DCC
Energi with a highly flexible, streamlined and cost-effective operation,
eliminating mistakes which arise from a paper-based system and ensuring staff
spend their time providing excellent customer service.”