12 June 2023
Tican Chilled adopt Touchstar ‘PODStar’
system to optimise meat deliveries
Chilled are part of the Tönnies Group a family owned company that has its head
office in Germany. Tönnies operates a
highly diversified international food business and is active around the world
with its eight divisions of Meat Pork, Meat Beef, Convenience, Sausages,
Ingredients, Logistics, International and Central Services.
Chilled are exclusively wholesalers, supplying UK butchers with 100% British
hand-reared beef, lamb, poultry, pork and bacon. The company does not supply
any catering or food service outlets, thereby avoiding any direct competition
with their own client base.
traceable supply chain from farm to fork
Tican apart is a fully integrated supply chain system that boasts some of the
tightest controls in the industry. It’s these rigid standards that guarantee
everything is fresh, wholesome, tender, flavourful and most significantly,
To continue leading the way in meat
delivery, Tican continue to invest in the latest technological innovations and
industry solutions. The aim is always to enhance their working practices and
fine tune efficiency throughout the distribution process, from animal
management to outbound logistics, resulting in a superior customer experience.
As an integral part of this process, Tican sought a system that would
optimise its delivery operations.
After an extensive and thorough examination
of available systems the management team selected the ‘PODStar’ Electronic
Proof of Delivery system from Manchester-based Touchstar Technologies.
The Cloud-based PODStar system offers a planning tool that automates
existing manual processes. Tican can utilise up-to-date information to create
job runs and to allocate drivers and vehicles. Once a manifest has been created
it is then automatically sent out to the drivers. Once downloaded the
driver can receive their jobs and, ultimately, provide electronic proof of
delivery in real time. The delivery drivers are equipped with smart phones with
the handheld device used for both proof of delivery / signature capture and
tracking of the driver location.
Back at the Tican Headquarters,
management can view a real-time update on a ‘jobs table’ and the
driver’s location, as well as additional data on the job status and
standard PODStar software is rich in features and functionality. However, some
clients have requirements for bespoke features and modules. The Touchstar
development team has an enviable track record in developing these additional
features in a rapid and cost-effective manner. In the case of Tican a new comprehensive
payments module was developed, alongside temperature control functionality.
payments module allows the Tican driver to see how much money they should be
collecting from clients, record the amount received and (optionally) take
partial payment. The module also includes an ‘Additional Payments Section’
whereby any outstanding debt can be included in the delivery details. This
could be monies owed from a previous delivery that the driver must collect whilst
carrying out the latest delivery. It allows partial or full payment and for
both payment features, the system can mandate a photo of any payment receipts
that change hands.
The temperature logging feature allows recording
at vehicle checks and at every drop (if required). There is also an option to
mandate a photo of the readout from the onboard temperature reading equipment
to prove compliance in relation to ambient, chilled and frozen temperatures.
Hopwood, IT Manager for Tican Chilled headed up the implementation team,
working closely with the business development and project management teams from
Touchstar. He describes how smoothly the implementation process went; "We
have now been using the system for a number of years and it has proven to be an
invaluable asset for Tican management and our clients alike. It greatly
simplifies the process for customers chasing POD’s and for locating the drivers
on their deliveries.
The work that Touchstar has done for Tican has been fantastic. We
presented them with some feature requests that they had not encountered before
but they came up with viable solutions to ensure the use of Podstar was as
simple as possible for all concerned.
of delivery system immediately reduced our paper usage by at least 70 per cent.
The PODStar mobile app is very easy to use with very minimal driver training on
the handhelds required. I have rolled the system out to all my drivers with
very minimal disruption to our operation and I would highly recommend the
PODStar solution to anyone looking to move away from a paper-based delivery