matter what sector you work in, downtime in a warehouse and logistics operation
is an expensive and inconvenient issue.
your staff are unable to work because of problems with a mobile device, the
whole supply chain can be disrupted, costing time and money and impacting
that’s just the tangible costs. Downtime also leads to a range of hidden costs
that are harder to quantify. For example, responsiveness and innovation suffer
because resources are used rectifying downtime, while stress can rapidly
in today’s socially connected world there is also a risk to brand damage should
a product fail to get delivered to a store or to a customer on time which, in
extreme circumstances, can negatively impact share price.
can be disastrous when ramping up operations at peak season. Getting support
from a managed service provider can be the key to improving operational
efficiency and avoiding this situation.
What’s getting you
no doubt about it, warehouses are increasingly relying on technology to boost
productivity and efficiency. But with this comes the inevitable problem of
more technology in use, the more potential there is for downtime. Whether it is
a single device failure or problem with the system in general, any downtime
issues can have a debilitating effect on a warehouse or logistics operation.
latest rugged mobile devices often have to pass stringent tests to achieve
reliability ratings, but this doesn’t mean they are completely safeguarded from
damage, or software issues from the operating system or installed applications.
that’s not all. You have to consider whether all of your devices are charging
correctly, if any additional scanners are functioning normally, if your
printers have been cleaned recently and you have plenty of spare consumables and if all of your accessories are fit
The devices used by
staff are one piece of the technology puzzle. The wireless network that
connects them is vital and warehouses must ensure they have good wireless
coverage both inside the warehouse and outside into the loading bays and docks.
A problem with the network or lack of connectivity can have a devastating
The ability to see
up-to-date information can be crucial in making the right choices. Without this
visibility, managers cannot make the decisions that could be the difference
between struggling with demand and staying on top of it. So ensure that you
have a reliable connection between devices and there are no Wi-Fi blackspots
that can cause delays in updating data.
course, not all instances of downtime can be avoided. And without a backup strategy
in place, the loss of even one mobile device can hinder an operation as it
struggles to fill the gap in productivity and also looks to solve the issue
with the device.
domino effect often results in further problems that may not become clear until
long after a period of downtime has begun.
initial loss of productivity could be compounded by a lack of responsiveness
from warehouse managers as they look for solutions. Employees may have to work
overtime to cover the gaps. Any planned improvements will have to be delayed.
Meanwhile, stress levels increase due to the extra work and inefficient use of
of which can lead to unhappy customers.
absolutely vital that these issues are considered before introducing any new
technology into a warehouse or logistics operation. How would you cope with
device failure? How can you reduce downtime, and make sure that the impact of
any downtime is minimised? How quickly can you recover?
How can you meet the
downtime and increasing productivity will rank highly on any warehouse
manager’s list. So how can you ensure that the technology you want to bring
into your operation won’t let you down?
regular maintenance is a great start, just like making sure that you invest in
technology that will be supported for a minimum term. Machines will break down
at some point and if you are not ready for such an event, the downtime will
increase. Some suppliers do include preventative maintenance checks as part of
their standard offering. By implementing device inspections, you can identify
problems before they become too serious.
Invest in people as
well as tech
in warehouse and logistics is advancing at a rapid pace and sometimes warehouse
staff might not be aware of how it works. They are the ones who will be using
the devices you invest in, so to make sure you avoid downtime due to user
issues, train employees on the functions and features of the technology that
they are using every day.
can also take the opportunity to train your staff to identify prospects to
increase efficiency. Teach them how to tackle various warehouse issues and ensure
that training is not a one-off session, but rather an on-going process.
your staff to create their own regular reviews and stay updated on latest
technology. Encouraging clear communication helps in tackling problems much
faster and when important information is shared in a transparent manner, you
reduce the associated risks.
Choosing the right
trusted support partner can be the key to implementing new technology in a way
that will avoid downtime in the future.
as well as advising on the best technology fit for your operation, a great
partner will provide the on-going support needed to deal with any downtime
partner should offer a number of support services, such as next day ‘hot
swapping’ of damaged devices as part of a standard support so you don’t have
the stress of replacing a device. They should also ensure any device swapped
will come pre-configured for your needs.
site problem solving during the life of the system should also be part of a standard
support package, so users can rest assured that recently launched models will
be supported for 10 years as a minimum.
should look for UK-based support services with dedicated mobile engineering
teams to ensure quality repairs and effective support. A partner should provide
a range of support services to back the optimised running of your business
operation, including 24/7 UK-based support helpdesks, E-portal online booking systems
for instant, online support and rapid response call out from a team of
qualified mobile engineers.
you would like to discuss your current technology setup or if you are worried
about how downtime may affect your business, don’t hesitate to call us on 01274
741860 or email email@example.com to take advantage of our expert