FTL – Major system upgrade to enhance delivery operation and boost customer satisfaction

12th August 2024, Manchester UK – Touchstar client FTL make a further significant investment in ‘Fuelstar’ system

About FTL

Fuels Transport & Logistics Ltd (FTL) initially a joint venture between Oxalis and DHL, is now a wholly owned subsidiary of Oxalis Logistics UK, providing integrated supply chain distribution services to the UK fuels market, boasting long-term contracts with some of the country’s biggest blue-chip companies. Oxalis delivers logistics solutions for every kind of bulk petroleum-based product; retail, commercial and aviation fuels such as petrol, diesel, gasoil and kerosene through to bitumen, bitumen emulsions, fuel oils and lubricants.

FTL have been using TouchStar mobile computing solutions in the ASDA and Morrisons fleets for many years now. With the Morrisons contract renewal confirmed in late 2023, it was deemed an appropriate time to upgrade the ePOD solution. In addition, with the switch-off of the 3G network, some of the ASDA fleet required device upgrades.

Background to system upgrade project

FTL also has a history of embracing technology to improve delivery processes and provide an efficient service to keep customer satisfaction high. FTL has been working with TouchStar Technologies, a leading supplier of mobile data capture systems to the Fuel Logistics sector, to automate key business processes associated with distributing its products to customers.

Mobile computing was originally introduced to eliminate paperwork, reducing billing cycles and manage stock better. Secondary benefits were achieved via the use of GPS technology, which aided job planning, vehicle scheduling and routing.

Following an internal review, FTL identified a requirement to replace the legacy ePOD system for its 114 vehicle fleet. The incumbent version of the system had been in daily use for twelve years and as such had limited capacity for modification and enhancement due largely Microsoft’s decision to ‘end of life’ it’s Windows CE platform. As a leading-edge technology developer, Touchstar already had many years of investment in offering Android-based mobile computing solutions as the natural successor to the Windows-based systems. Touchstar were able to propose a solution that would ensure the minimum of change for operational workflow, whilst offering additional Android-based functionalities that would create new and additional value to the day-to-day operations for FTL.

The new solution includes a new in-cab driver application, FuelStar, the ATEX rated Android device on which it runs (TS3300) and FuelStar Back Office, which sits between the mobile FuelStar Application and the existing planning and scheduling tool.  

System upgrade functionality

The Fuelstar proof of delivery solution provides a rich set of functionalities including product handling, job allocation, delivery records, vehicle checks, navigation and driver communication. It creates a defined (and configurable) workflow, so FTL can be confident that their drivers will consistently follow the prescribed processes. It is purpose-designed for clients within the oil and gas industries to optimise their distribution operations.

FuelStar creates a uniquely robust and real time dataflow and workflow between the planning office and the drivers. The Android version of FuelStar will also facilitate improvements to FTL with regard to satellite navigation capabilities. search and navigation capabilities are included and the system also includes vehicle specific attributes and live traffic updates (thus avoiding risk of bridge strikes, avoidance of unsuitable carriageways and wrong turns etc.). FTL are also entitled to free map upgrades as they become available (typically twice per year).

FTL customers will also benefit from the adoption of the new Fuelstar system. POD’s can be printed on the (Touchstar-supplied) Zebra thermal printers and left with customer at time of delivery (including captured signature) and can be emailed immediately after delivery is complete. Increased accuracy and compliance to delivery windows can be achieved via notification of arrival, thus better managing customer expectations. Overall improved efficiencies, accurate and timely deliveries, with potential for fewer mistakes and greater visibility will result in enhanced customer satisfaction.