27 July 2022
WCF North East roll out
Touchstar Android fuel delivery solution
WCF was originally
established as an agricultural co-operative in 1911. WCF is an employee-owned
business that operates in niche retail and specialist distribution through a
number of autonomous businesses. Each is run independently meaning the company
can react to local market conditions and competitive forces.
All WCF businesses are connected by a common set of
values and employee-owned status which delivers consistently excellent customer
service through their high levels of employee engagement.
WCF North East is one of
four WCF Fuel Distributors and operates across the North of England. From its
main depot in Peterlee, County Durham the company operates a number of tankers
that supply a range of fuels to domestic, agricultural and commercial
North East have a long-standing relationship with TouchStar. Beginning in 2015,
the two companies collaborated to streamline operations and continuously
improve WCF’s high levels of customer service.
TouchStar is known for
practical and effective business solutions, using mobile computing technology
to eliminate paperwork and streamline the flow of information between drivers
and the back-office teams. When WCF North East were confronted with various
business challenges and looking for a suitable supplier Touchstar were a
As the business continued
to grow and become more diversified, WCF North East were looking to introduce a
technology-based solution that would replace the ever-increasing amount of
Efficient and effective
operations are fundamental to delivering a first-class service, so WCF needed
to significantly reduce or completely eradicate paperwork which was both
time-consuming and prone to human error.
Any new technology introduced to the
company’s operations needed to reorganise and improve existing processes and
enable the drivers and back office to communicate more effectively.
To tackle the challenge of
reducing paperwork and streamlining processes, TouchStar began by using their
comprehensive API integration and worked with the existing CODAS back office
system to integrate processes seamlessly. As a result, the trucks and
back-office systems seamlessly communicate with one other, providing a greater
level of automation and reducing paperwork.
benefit is the GPS technology which supports truck routing and scheduling
teams, as well as receiving data directly from the devices in real-time. All of
this provides a consistent and high level of customer service and reduces
unnecessary mileage for WCF drivers.
The integration and the
attachment of the signature to the invoice has proved invaluable to the company.
The fact that WCF can obtain live data directly from the devices is invaluable
and the range of different meter types TouchStar accommodates fully met the WCF
Since implementing the
system, WCF have seen a number of benefits including better visibility on what,
when and where fuel has been delivered. Delivery processes have become more
efficient and automated including back-office stock reconciliation, driver
paperwork and safety checks. WCF have been able to plan better and improve their
service to the customer with a greater degree of accuracy and compliance.
Since the initial set-up
and training, TouchStar has continued to work closely with WCF to provide
ongoing support to both office staff and drivers.
TouchStar has now been commissioned to upgrade the
entire WCF North East fleet from a Windows operating system to Android.
The advent of Android has dramatically
improved the functionality of mobile devices.
It is an open system and has now been adopted on a large scale. The system is continually evolving, and a new
Android Operating System is released every year. As a widely used and accepted
Operating System, Android also issues monthly security patches which are tested,
implemented, and rolled out to the devices. Touchstar has invested heavily in
the development of a range of mobile and in-cab devices that operate under the
The transition will
commence in September 2022.