Novo OnBoard Retail secure new contract from major international duty-free operator

10 April 2018

Kenilworth,
UK. 10th April 2018: Novo OnBoard Retail, the leading provider of
on-board retail IT solutions has announced the securing of a major contract
from international duty-free operator JR -
Heinemann Duty Free Limited Partnership (JR - Heinemann).
The new contract
is testament to the successful new venture between James Richardson Israel and
Heinemann. James Richardson Israel has a long and proud history of supply chain
management for the sale of in-flight duty free and ancillary products. Bringing
a wealth of experience gained from their presence in many European markets, the
partnership is further strengthened by Heinemann, one of the world’s biggest
duty free providers. As a result of the
new contract, JR – Heinemann had a requirement for a new product suite to
replace their existing legacy system and selected Novo’s complete on-board
solution, “NovoStar”.
The Novostar cloud based product
suite is set to integrate with JR - Heinemann existing ERP system to provide a
complete environment for their existing and future Israeli airline clients. The
on-board system will be supported by an associated back office solution,
integrating with other business sytems software and payment providers to form
an all in one system.
The primary motivation for the
system upgrade will be to facilitate airline crew with the tools to deliver the
best possible passenger experience. The
front-end software will run on the latest generation android devices
providing the crew with simple and intuitive screens as part of the on-board
POS. The complete NovoStar product suite is set to enable hassle free
on-board sales for crew and customers to enable quick sales transactions, with
full visibility of activities, processes and reporting.
Patrick Clark,
General Manager, Touchstar On-Board Retail comments, “Having supported James
Richardson Israel’s on-board operations for over 15 years we are thrilled to
have extend this relationship as part of the new contract awarded to
JR-Heinemann. Having worked closely with JR - Heinemann to develop the
functionality for the system, the new contract will see us extend our existing
product offering with the implementation of the full end to end Novostar product
suite. With over 35 years of industry experience, it is with great enthusiasm
that we move towards another successful deployment and go live of our
innovative cloud based system.
Gil Malik, CIO, JR-Heinemann
added, “We are delighted to be extending our relationship with Novo On-Board Retail. The longevity of our relationship has been established due to
the robustness of the previous systems Touchstar have supplied but also their
demonstrated responsiveness and flexibility whenever we have needed support.
Novo's new back
office has provided a perfect opportunity to grow our trusted relationship with
the provision of a fully integrated solution. Having done an assessment of
other potential providers, we are satisfied that we are buying a great solution
for our existing and future needs that will provide a solid platform for future
growth”.