PODStar - Proof of Delivery Software


Would you like to remove the hassle of missing paperwork?

Do you measure the time you spend searching for missing PODs? You may be surprised to learn that conservative estimates put this at 25% of your staff responsible for handling customers’ queries (this includes accounts, call centre and transport office).

Do you measure how much time you spend searching for missing or lost items; our 'PODStar' tracking solution can reduce this wasted time.

Would you like to have better control of your delivery teams?
Would you like to be able to review the activities of your staff as they go about their daily activities, thereby increasing accountability and productivity?

Would you like to analyse why deliveries are refused to identify the issues and bottlenecks in your operational processes? We can provide the solution.

Would you like to retain more customers?

Are you losing customers because you aren’t meeting your promised service levels? Replacing a lost customer takes 10 times the effort and cost of keeping them in the first place. If you aren’t measuring your service levels you won’t be keeping customers (if you don’t measure you cannot improve). You can measure service levels using the 'PODStar' software.

Would you like to win more business through competitive edge?

Do you use your existing customer service levels to sell your services; do you have happy customer referrals who will vouch that you meet your delivery promises? You can differentiate yourself by equipping your delivery team with our PODStar solution. See your success rate improve and customer referrals increase.

Our base system provides for :

  • true 'real time' POD using GPRS / GSM technology
  • signature capture and photographic confirmation, if required
  • accurate collection and transmission of POD data at each point of delivery
  • custom software functionality. We will design-in new features if required
  • optional receipt issuing via (bluetooth) mobile printer
  • transparent movement of vehicles, via additional GPS data feeds
  •  up-to-the-minute management reporting

Touchstar can supply a turn-key system and negotiate competitive 'air time' contracts on behalf of our client. We can also provide a 'hosted' option. Typical cost is from only a few pounds per user per month.